Chase Brokerage Phone Number

Posted : admin On 1/26/2022

2021 JP Morgan Chase Investment services reviews. Chase Bank Private Client brokerage ratings, managed account customer complaints, cons. How to Contact Chase Customer Service MagnifyMoney. Chase P.O. Box 183166 Columbus, OH. Investments and retirement planning. For servicing questions for Chase Investments: 1-800-392-5749 Retirement Money Market Accounts or IRAs/CDs: 1-855-800-8053 For advice on your accounts, please contact your assigned advisor or team. is committed to the highest ethical standards and reviews services independently. Advertiser Disclosure

J.P. Morgan Self-Directed Investing (previously Chase You Invest Trade) provides current Chase Bank customers a convenient way to invest in the stock market. While J.P. Morgan Self-Directed doesn't provide all the bells and whistles like some of its non-bank competitors, our testing found the site to be easy to use and reliable overall.

Top Takeaways

Here are our top findings on J.P. Morgan Self-Directed Investing:

Chase Brokerage Phone Number
  • JP Morgan Chase, the bank behemoth with over $2.6 trillion in assets, now offers self-directed investing services, which includes buying and selling stocks, ETFs, options, mutual funds, and bonds.
  • J.P. Morgan Self-Directed is great for current Chase Bank customers seeking a simple way to buy and sell stocks. The multi-account benefits are widespread, including instant transfers, universal login, and $0 trades.
  • While J.P. Morgan Self-Directed is reliable and easy to use, it is also very basic. When compared against standalone full-service brokerages such as TD Ameritrade and Charles Schwab, Chase trails across the board, from trading tools to research to total tradeable assets.

Overall Summary

Please Note: J.P. Morgan Self-Directed Investing was not included in the 2021 annual review. As a result, this broker's ratings may be outdated. Read our best online brokers guide for a breakdown of the top rated brokers for 2021.

FeatureJ.P. Morgan Self-Directed
Overall3.5 Stars
Commissions & Fees4 Stars
Platforms & Tools1.5 Stars
Research3.5 Stars
Mobile Trading3.5 Stars
Offering of Investments3.5 Stars
Education2.5 Stars
Ease of Use4 Stars

-->View J.P. Morgan Self-Directed Investing Features List

Chase Online Banking Phone Numbers

Commissions and Fees

J.P. Morgan Self-Directed has no minimum deposit to open an account, and provides customers unlimited free ($0) stock and exchange-traded fund (ETF) trades. Option trades are only $.65 per contract, which means J.P. Morgan Self-Directed is as cheap as any brokerage in the industry.

J.P. Morgan Self-Directed pricing summary:
FeatureJ.P. Morgan Self-Directed
Minimum Deposit$0.00
Stock Trades$0.00
ETF Trade Fee$0.00
Options (Base Fee)$0.00
Options (Per Contract)$0.65
Futures (Per Contract)N/A
Mutual Fund Trade Fee$0.00
Broker Assisted Trades Fee$25.00

Offering of Investments

J.P. Morgan Self-Directed provides everything an investor would require to invest in the stock market. All investment vehicles are offered, from stocks, ETFs, mutual funds, and bonds. With J.P. Morgan Automated Investing, Chase customers can also have their money invested for them for an annual advisory fee of 0.35% per year ($500 minimum).

Offering Limitations: J.P. Morgan Self-Directed does not offer the ability to trade during pre- and post-hours, nor can customers trade penny stocks. Also, only basic (single leg) options trades are offered. Additionally, order types are limited (order types such as trailing stop orders and conditional orders are not available), and the primary focus is on the US markets.

Free Phone Number

Bottom line, we do not recommend J.P. Morgan Self-Directed for penny stocks trading, options trading, day trading, or international trading.

J.P. Morgan Self-Directed investment options:
FeatureJ.P. Morgan Self-Directed
Stock TradingYes
OTCBB / Pink SheetsYes
Options TradingYes
Complex Options Max Legs1
Bonds (US Treasury)Yes
Futures TradingNo
Forex TradingNo
Mutual Funds (Total)3500
Advisor ServicesYes


From basic checking and savings accounts to home mortgages and credit cards, Chase Bank is a household name brand in the United States. JP Morgan Chase holds assets of well over $2 trillion and operates in more than 100 countries, according to Wikipedia.

Compared to Bank of America Merrill Edge, Chase goes toe to toe. Both banks offer FDIC-insured banking through 5,000+ branch offices across the United States. That said, Bank of America offers more rewards for loyal customers who hold multiple accounts with higher account balances.

Platforms and Tools

J.P. Morgan offers no downloadable trading platform, and only one trading tool, Portfolio Builder, is available through the website. Overall, beyond managing a basic portfolio, maintaining a simple watch list, and placing trades, J.P. Morgan Self-Directed doesn't come close to competing with the best online brokers.

Stock charts: For the average investor, everything required to conduct basic chart analysis is present, including customizations of time frame, bar type, event markers (e.g., earnings or dividends), and a respectable 20 optional indicators (think simple moving averages, volume, and Bollinger bands). Stock and index comparisons can also be conducted. However, compared to industry leaders such as TD Ameritrade and TradeStation, J.P. Morgan Self-Directed leaves much to be desired.

Watch lists: Watch lists are very basic, showing only the price, daily change, and a mini chart of intraday performance. Yes, there are real-time quotes, but they are not streaming, which is the same throughout the entire J.P. Morgan Self-Directed site. Lastly, instead of a streamlined table view, watch lists are organized into lists that require scrolling, making them cumbersome for more extensive symbol lists.

Portfolio Builder: Taking a closer look at Portfolio Builder, it is accessible only to accounts with at least $5,000 available to invest. While traditional robo advisors simply funnel you into one of several predefined portfolios, Portfolio Builder does the same but requires you to choose the exact holdings, then allows you to modify the weightings for each holding. Overall, for the average investor, having significant input as to what goes into the portfolio and how each holding is weighted is not ideal. I would recommend using Portfolio Builder solely for educational purposes.



Researching the markets trails industry leaders Fidelity and Charles Schwab but is sufficient for novice investors. Just be aware of the constant site timeouts (see below).

Stock research: Less a downloadable research report for certain stocks from JP Morgan, stock quotes are on the whole, nothing unique, and include no data that cannot otherwise be found at Yahoo Finance. As a comparison, Fidelity offers 12 third-party reports with free ($0) trading for all customers, regardless of the account balance. Quotes aside, J.P. Morgan Self-Directed does provide an easy to use stock screener tool.

Fund research: Fortunately, quotes for ETFs and mutual funds fare much better thanks to the inclusion of basic Morningstar data. Screening also includes Morningstar data, which is a nice plus. Like stocks, casual investors will be satisfied; however, research trails industry leaders by a measurable amount. For example, Schwab includes the full Morningstar PDF report alongside far more visual elements to help break down essential takeaways.

Market commentary: Also from J. P. Morgan's research team, is the weekly market analysis articles. Considering that J.P. Morgan Asset Management manages over $1.7 trillion, I was not surprised to see their research present in J.P. Morgan Self-Directed. On the whole, while the readability of Schwab's Insights articles and Fidelity's Viewpoints market commentary is much more fleshed out, I found the market analysis articles from J.P. Morgan to be informative and insightful.

Constant site timeouts: One final note here on research: while a lack of streaming real-time quotes throughout J.P. Morgan Self-Directed was disappointing, I was more annoyed by the constant account time outs whenever I went to check my email or work on this review draft. For investors who prefer to remain logged into their accounts and check back throughout the day for quotes and research, J.P. Morgan Self-Directed is not accommodating.


Customer Service

To score Customer Service, partners with customer experience research group Confero to conduct phone tests from locations throughout the United States. For our 2020 Broker Review, 280 customer service tests were conducted over ten weeks.


  • Average Connection Time:<1 minute
  • Average Net Promoter Score: 8.2 / 10
  • Average Professionalism Score: 7.7 / 10
  • Overall Score: 8.16 / 10
  • Ranking: 8 th (14 brokers)

Mobile Trading

Chase makes it easy to manage your J.P. Morgan Self-Directed account via the regular Chase mobile app available through both Apple iOS and Android. Once logged in, you can view and manage all your Chase accounts, both banking and brokerage. While the app lacks features active traders would demand like advanced charting, streaming watch lists, and alerts, it provides a bug free, clean experience for everyday investors.

Watch lists: For whatever reason, Chase made watch lists nearly impossible to find. From your dashboard, scroll down to the Indices overview, then tap 'View U.S. Overview'. Next, from the top dropdown menu, tap and select 'Watchlists'.



Chase provides a positive educational experience for the topics of general investing and retirement. Navigation isn't perfect, but a foundation for growth is in place.

Educational videos: In the Learning & Insights section of the site, market reports are accompanied by educational articles and videos, which I found to be well put together. In particular, I really enjoyed the videos, which reminded of the animated educational videos found at TD Ameritrade. I counted only seven videos in total, but given the strong emphasis on quality, I'd be surprised if more aren't added in the future.

ETFs, mutual funds, and options education: If there is a drawback to the learning experience at J.P. Morgan Self-Directed, it is the lack of topic focused content. For example, while there are several articles on ETFs and Mutual Funds, it isn't enough to pass our test of offering at least ten pieces of content to earn credit in our scoring.


Final Thoughts

J.P. Morgan Self-Directed Investing is targeting current Chase Bank customers seeking an easy, convenient way to invest in the stock market.

If are already a Chase customer and all you require are the basics to buy some shares of your favorite stock, ETF, or mutual fund, then take advantage of Chase’s free trades. If you desire a complete brokerage experience, there are better online brokers to choose from.

About Chase

The roots of Chase stem back to 1955. In 2000, Chase Manhattan Bank merged with J.P. Morgan, forming JPMorgan Chase Bank. Headquartered in Manhattan, New York City, Chase is ranked by S&P Global as the largest bank in the United States, operating more than 5,000 branches and 16,000 ATMs nationwide. JPMorgan Chase is publicly traded on the NYSE, ticker 'JPM'.

About the author: Blain Reinkensmeyer As Head of Research at, Blain Reinkensmeyer has 20 years of trading experience with over 1,000 trades placed during that time. Referenced as a leading expert on the US online brokerage industry, Blain has been quoted in the Wall Street Journal, The New York Times, the Chicago Tribune, and Fast Company, among others.

Wire transfer is the fastest mode of receiving money in your Chase Bank account. You can receive money from within USA (Domestic Wire Transfers) or from a foreign country (International wire transfer). The transaction is initiated by the sender through a financial institution, however, you need to provide your banking details to the sender for successful transfer of money.

International Wire Transfer to Chase Bank

International wire transfer is one of the fastest way to receive money from foreign countries. Banks use SWIFT network for exchanging messages required for performing international wire transfer. Usually, the receiving bank (in USA) and the sending bank (in other country) need to have a direct arrangement in place to start the swift transfer – this is sometimes referred to as correspondent banking.

Note: Banks in USA don’t use IBAN account number.

Incoming International Wire Transfer Instructions

To receive international wire transfer in your Chase Bank account, please use the following wire instructions:

Bank Name :JPMorgan Chase Bank NA
SWIFT/BIC Code for JPMorgan Chase Bank NA:CHASUS33
Routing Transit Number:021000021
Bank address, City & State :JPMorgan Chase Bank NA
270 Park Avenue,
New York, NY 10017
(regardless of where your account is located)
Beneficiary Account Number :Your complete JPMorgan Chase Bank NA account number
(including leading zeros)
Beneficiary Name:The name of your account as it appears on your statement

Note of Caution on Fees: If your money transfer involves currency conversion, there is a high chance you will get a poor exchange rate from the banks and as a result pay high hidden fees. We recommend services like TransferWise for getting best conversion rates and lower wire transfer fees.

Domestic Wire Transfer to Chase Bank

Domestic wire transfers are run through either the Fedwire system or the Clearing House Interbank Payments System (CHIPS). Wire transfers are different from ACH transfers. Wire transfers are real time transfers (receiver usually get the money, same day) and costs more than ACH transfer (which takes 2-4 days for transfer of money).

Incoming Domestic Wire Transfer Instructions


You can receive funds to your Chase Bank account from any bank within USA using domestic wire transfer. You need to provide the following details to sender of the funds who will initiate the domestic wire transfer through his/her financial institution.

Bank Name :JPMorgan Chase Bank NA
Wire Transfer Routing Number :021000021
Account Holder Name :Your Name
Account Number :Your Bank Account Number
Bank Address, with City & State:JPMorgan Chase Bank NA
270 Park Avenue,
New York, NY 10017
(regardless of where your account is located)

Wire Transfer Fees for Chase Bank


International and Domestic Wire Transfer Fees for Chase Bank are as follows

InternationalIncoming$15 for each transaction
Outgoing$45 for each transaction (if made at branch)
$40 for each transaction (if made through
DomesticIncoming$15 for each transaction
Outgoing$30 for each transaction (if made at branch)
$25 for each transaction (if made through

Chase Phone Numbers

Apart from the wire transfer fees, if the transfer involves currency conversion, banks make money on currency conversion as well by giving retail conversion rates to you which is usually 1-2% lower than the market rate. We recommend using services like TransferWise for getting best conversion rates with lower wire transfer fees.

Sending Wire Transfer from Chase Bank

To transfer funds to an International/Domestic account from your Chase Bank account, you need to fill Wire Transfer Request Form.

  1. Complete all fields on this form as per Wire Transfer Instructions.
  2. The completed and signed Wire Transfer form can be provided to any of JPMorgan Chase Bank NA Branch.
  3. Keep the Wire Transfer Disclosure for your records.
  4. Wire transfer requests must be received and confirmed by cut-off time of JPMorgan Chase Bank NA.
  5. There is a fee for sending a wire transfer.

Note: For international wires requested after Chase Bank daily cut-off time, due to fluctuations in the foreign exchange rates, international wire transfers for amounts other than U.S. currency will be estimated and processed on the next business day at the foreign exchange rate valid at that time.

Wire Transfer Cut-off Time for Chase Bank

  1. Wire Transfer daily Cut-off Time is 4 p.m. except for Private Banking clients scheduling wires from a Florida or California account.
  2. Wire Transfer daily Cut-off Time for Private Banking clients scheduling wires from a Florida account is 12:00 p.m. and California account is 3:00 p.m.
  3. Requests received after Cut-off Time will be processed the next business day.